Our friendly Concierge team is located on Level 2 as you enter The Village from the open-air car park. Passionate about helping you find exactly what you need in store, the Concierge team caters to all your information and shopping needs. They’re much more than just an information service: the Concierge also provides a number of personalised services, such as St Ives Village Gift Cards, personal shopping, sourcing theatre tickets and organising dinner parties. Luca and Laurel would be more than happy to have a chat with you next time you’re visiting The Village.


    Give the gift of choice with a St Ives Shopping Village Gift Card. Available to purchase at Concierge, St Ives Gift Cards come with a range of greeting card designs, to suit many occasions, and cards can be purchased in denominations ranging from $20 to $999. Gift Cards can be redeemed at all Village retailers, except for Woolworths and Coles. We also offer local companies and schools a phone order and delivery service. Ask the Concierge for more information.


    The Village offers free undercover parking for up to three hours, every day of the week. If you would like assistance when you arrive or when returning to your car, our friendly Concierge team are more than happy to help you.  If you know your arrival time and would like assistance, please call us in advance to let us know on 8422 4009. Or, visit our Concierge desk on level 2 near NAB to request assistance.


    An ideal way for kids to keep up-to-date with all our special events and activities, the St Ives Shopping Village Birthday Club is open to all children aged from 0 to 12 years old. And, best of all – it’s free! As a Birthday Club member, kids will receive a birthday card, $5 shopping voucher and other special vouchers from our retailers, plus personal invitations to entertainment activities. Join us today! Pick up your form by dropping into Centre Management, or email us for a form.

  • ATMs

    The following banks operate ATM services at St Ives Shopping Village:

    • ANZ – Level 1
    • Bendigo Bank – Level 1, Mona Vale Road
    • Commonwealth Bank – Level 1
    • NAB – Level 2
    • St George – Level 1
    • Westpac – Level 1

    The Village features easy-to-access entrances, wheelchair-friendly restrooms and free wheelchair hire available from Concierge on level 2.


    Accidentally bought more than you anticipated?! Having car troubles? Speak with Concierge on level 2 near the NAB. This is the designated meeting point for NRMA service calls for St Ives Shopping Village customers.


    For those times when you find yourself without phone access we have two public telephone sites in the centre: near the Post Office on Level 2 and near the restrooms on Level 1 adjacent to Sorrento.


    St Ives Village offers two parents rooms to make changing and caring for your children easy. Parents rooms are located adjacent to the rest rooms on level 2, near Centre Management and on level 1 near Sorrento.

  • Village Walkers

    The Village Walkers, an initiative of St Ives Physiotherapy & Sports Therapy Centre, John Rae of The Athletes Foot and St Ives Shopping Village, provides the opportunity for a free, 1 hour supervised walk twice a week.

    The group meets outside the Woolworths entrance to the St Ives Shopping Village on a Tuesday and Friday at 7:30am.

    “I have been walking with the Village Walkers since 2011, or should I say the Village Talkers, as a Lollipop Man calls us when one of our routes passes him? Walking is a great way to start the day; I have met such a diverse mix of amazing people. We go on a different route each time, which is a great way to get to know our local area.”
    Judy, Wahroonga

    For more information call St Ives Physiotherapy & Sports Therapy Centre on 9144 1118 

    Read more here:

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